Privacy Policy

1. Data Controller

The data controller for personal data is:

• Company: SAS Cooking University (MATVI Consulting)
• Address: 26 rue du four à chaux, 85470 Brem-Sur-Mer, France
• Email: contact@matvi-consulting.com

2. Data Collected

We may collect the following types of data:

Identification Data

• First and last name
• Email address
• Phone number (optional)
• Company name

Connection Data

• IP address
• Browser type
• Pages visited
• Date and time of connection

Usage Data

• Chatbot conversations
• Documents uploaded to the knowledge base
• Settings and configurations

3. Processing Purposes

Your data is collected for the following purposes:

• Provision and management of the Bot Weaver service
• Creation and management of your user account
• Improvement of our services and user experience
• Communication regarding your account and our services
• Compliance with our legal obligations
• Statistical and anonymized usage analysis

4. Legal Basis for Processing

The processing of your data is based on:

• Contract performance: for service provision
• Your consent: for marketing communications
• Our legitimate interest: for improving our services
• Our legal obligations: for regulatory compliance

5. Data Retention

Your data is retained for:

• Account data: during your subscription, then 3 years after termination
• Conversations: according to your retention settings (default 12 months)
• Documents: until deleted by user or account closure
• Connection data: 12 months
• Billing data: 10 years (legal requirement)

6. Data Recipients

Your data may be shared with:

• Our internal team (support, technical)
• Our technical subcontractors (hosting, infrastructure)
• AI model providers (OpenAI, Mistral, etc.) for conversation processing
• Competent authorities if required by law

We never sell your personal data to third parties.

7. International Transfers

Some data may be transferred to countries outside the European Union (particularly for AI services). These transfers are governed by:

• European Commission Standard Contractual Clauses
• Data Privacy Framework for transfers to the United States

8. Your Rights

Under the GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to object: object to the processing of your data
• Right to portability: receive your data in a structured format
• Right to restriction: limit the processing of your data
• Right to withdraw consent: at any time

To exercise these rights, contact us at: contact@matvi-consulting.com

You may also lodge a complaint with the French Data Protection Authority (CNIL) at www.cnil.fr.

9. Cookies

Our website uses cookies for:

• Essential cookies: necessary for website operation
• Preference cookies: remember your choices (language, etc.)
• Analytics cookies: understand site usage (with anonymization)

You can manage your cookie preferences through your browser settings.

10. Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Strict access control
• Regular security audits
• Staff training