Terms of Service

1. Purpose

These Terms of Service (hereinafter "ToS") govern access to and use of the RAG Weaver platform, published by SAS Cooking University, operating under the brand name MATVI Consulting (hereinafter "the Publisher").

By creating an account or using the service, the user unreservedly accepts these ToS. If you do not accept these terms, you must not use the service.

2. Definitions

• Service: the RAG Weaver platform, accessible in SaaS mode or on-premise deployment, including the web application, APIs, conversational widget and associated services.
• User: any natural or legal person who creates an account and uses the service.
• Tenant: the isolated workspace assigned to a user or organisation within the platform.
• Knowledge base: all documents, files and content imported by the user to power the conversational agent.
• Conversational agent: the conversational agent configured by the user, using artificial intelligence and the knowledge base to answer questions.
• User content: any document, data, text, file or information imported, created or transmitted by the user through the service.

3. Service description

RAG Weaver is a platform for creating and deploying AI-powered conversational agents. The service includes:

• Knowledge base management (document import, Confluence, SharePoint, Nextcloud integrations)
• Configuration and customisation of conversational agents
• Conversational widget integration on user websites
• Communication channels (web widget, WhatsApp, Messenger)
• Conversation tracking and performance analytics
• Multi-user management with roles and permissions

4. Registration and user account

Use of the service requires creating an account. The user agrees to:

• Provide accurate, complete and up-to-date information during registration
• Maintain the confidentiality of login credentials
• Immediately notify the Publisher of any unauthorised use of their account
• Not create an account under a false identity or on behalf of a third party without authorisation

The user is solely responsible for all activity carried out from their account. The Publisher cannot be held liable for losses resulting from unauthorised use of the user's account.

5. Subscriptions and pricing

5.1 Plans

The service is offered under various subscription plans, including a free tier with limited features and paid plans with extended capabilities. Full plan details and pricing are available on the website or provided upon request.

5.2 Payment

Paid subscriptions are billed according to the chosen frequency (monthly or annual). Payment is processed by credit card through our secure payment provider (Stripe). Invoices are available in the user dashboard.

5.3 Third-party API keys

Some AI features may require the user to provide their own API keys from third-party providers (OpenAI, Mistral, etc.). Costs associated with using these APIs are the sole responsibility of the user and are not included in the RAG Weaver subscription.

5.4 Right of withdrawal (consumers)

In accordance with Articles L.221-18 et seq. of the French Consumer Code, users acting as consumers have fourteen (14) days from the date of subscription to exercise their right of withdrawal, without providing any reason or incurring any penalties.

To exercise this right, the user must send their request by email to contact@matvi-consulting.com before the deadline expires. A refund will be issued within fourteen (14) days of receiving the request, using the same payment method used for the original subscription.

Exception: in accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised if the service has been fully performed before the end of the withdrawal period and if performance began with the consumer's prior express consent and express waiver of their right of withdrawal.

6. Acceptable use

The user agrees to use the service in compliance with all applicable laws and regulations. The following is strictly prohibited:

• Using the service for unlawful, fraudulent purposes or infringing third-party rights
• Importing illegal, defamatory, obscene content or content that infringes third-party intellectual property rights
• Attempting to circumvent security measures, access other users' data, or disrupt service operation
• Using the service for spam, phishing or any form of unsolicited communication
• Reverse engineering, decompiling or disassembling the software
• Reselling, sublicensing or redistributing the service without written authorisation from the Publisher
• Using the service to develop a competing product

The Publisher reserves the right to suspend or terminate access for any user in breach of these ToS, without notice or compensation.

7. User data and content

7.1 Ownership

The user retains full intellectual property rights over their user content. The Publisher acquires no ownership rights over data imported by the user.

7.2 Licence

The user grants the Publisher a non-exclusive, limited and revocable licence to process user content solely for the purpose of providing the service (indexing, vectorisation, AI response generation).

7.3 Content responsibility

The user is solely responsible for the content they import into the service. They warrant that they hold the necessary rights to import and use such content through the platform.

7.4 Deletion

Upon termination, the user may export their data before account closure. After termination, data will be deleted within 30 days, unless legal retention obligations apply.

8. Artificial intelligence and limitations

The service uses artificial intelligence models provided by third parties (OpenAI, Mistral, Anthropic, etc.) to generate responses. The user acknowledges and accepts that:

• AI-generated responses are provided for informational purposes only and do not constitute professional advice
• AI may produce inaccurate, incomplete or inappropriate responses ("hallucinations")
• The user is responsible for verifying and validating responses before use
• Response quality directly depends on the quality of the knowledge base provided by the user
• User content may be transmitted to AI providers for query processing, subject to their own terms of service

The Publisher does not guarantee the accuracy, relevance or completeness of responses generated by the conversational agent.

9. Intellectual property

The RAG Weaver service, including its source code, interfaces, documentation, trademarks and logos, is the exclusive property of the Publisher and is protected by intellectual property laws.

The subscription grants the user a non-exclusive, non-transferable and revocable right of use, limited to the subscription duration and the conditions set out in these ToS.

10. Availability and maintenance

The Publisher strives to ensure service availability 24/7. However, the user acknowledges that:

• The service may be temporarily interrupted for maintenance, updates or force majeure
• The Publisher does not guarantee uninterrupted service availability
• Planned maintenance will be communicated in advance where possible

Force majeure

The Publisher shall not be held liable for any failure or delay in performing its obligations in the event of force majeure, as defined by Article 1218 of the French Civil Code. Force majeure events include, but are not limited to: natural disasters, Internet network or hosting infrastructure outages, cyberattacks, government decisions, strikes, wars or any other event beyond the Publisher's reasonable control. If a force majeure event lasts more than thirty (30) days, either party may terminate the contract without compensation.

11. Limitation of liability

The service is provided "as is". To the fullest extent permitted by applicable law:

11.1 Business users (B2B)

For users acting in a professional capacity:

• The Publisher shall not be liable for indirect damages, including loss of data, revenue, customers or reputation
• The Publisher's total liability is limited to the amounts actually paid by the user in the 12 months preceding the event giving rise to the claim
• The Publisher shall not be liable for damages arising from the use of third-party services (AI APIs, integrations, hosting)
• The Publisher is not responsible for responses generated by the conversational agent or decisions made based on those responses

11.2 Consumers (B2C)

The above limitations apply only to the extent permitted by consumer protection law. In accordance with Articles L.217-4 et seq. of the French Consumer Code, consumers benefit from the legal guarantee of conformity and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). No clause of these ToS shall deprive consumers of their mandatory legal rights.

12. On-premise deployment

For users who have opted for on-premise deployment:

• A valid licence is required for software operation. The licence is verified periodically
• The user is responsible for infrastructure, maintenance and security of their environment
• Technical support is provided according to the terms of the licence agreement
• Updates are automatically provided during the licence validity period

13. Termination

13.1 By the user

The user may cancel their subscription at any time from their dashboard. Cancellation takes effect at the end of the current billing period. No refund will be issued for the remaining period.

13.2 By the Publisher

The Publisher reserves the right to suspend or terminate a user's access in case of breach of these ToS, abusive use of the service, non-payment or any behaviour likely to harm the service or other users.

14. Modifications to the ToS

The Publisher reserves the right to modify these ToS at any time. Changes will be communicated to users by email or via an in-platform notification at least 30 days before taking effect. Continued use of the service after the changes take effect constitutes acceptance of the new ToS.